FAQs

• All registered Stellenbosch University Students can receive a 15% student discount.
• Only students from approved institutions within Stellenbosch will receive the student discount, please contact reception to find out if your institution is covered.
• The student membership options are not available to institutions outside of Stellenbosch and Unisa students
• For Non-SU students a letter from the institution stating that they are a full-time student for the current year.

• ALL members with valid 6 – 11-month contracts will be eligible to freeze their membership only once for one 30 days during his/ her contract period at no cost (total freezing time is 30 days).
• ALL members with a valid 12-month contract will be eligible to freeze their membership for 60 Days at no cost (total freezing time is 60 Days maximum, but only one freezing opportunity is allowed).
• No debit orders will be submitted during a freezing period if the freezing period covers one calendar month. Only pro-rata amounts applicable will be deducted for the unfrozen days remaining.
• The freezing request cannot be amended after the days have been selected.
• If the member has a dependent on their profile, an additional request will need to be completed for the dependent’s membership.
• Should the member have any arrears on his/ her account due to an unpaid, failed, or disputed debit order submission.  All arrears must be settled before the freezing request can be actioned.
• No freezing start dates can be actioned on the day of request.
• If the freezing request date is after a debit order submission the member is still liable for the outstanding debit order.

• All cancellations must be in writing. Cancellation request forms are available at the main gym reception.
• The payer of the membership (if it is a Debit Order Membership) must instruct the cancellation.
• A 30% cancellation fee of the outstanding balance of the membership will be charged to process the cancellation.
• Cash upfront memberships will be refunded the balance of the outstanding amount after the 30% cancellation fee has been applied.

• Sessions for both the indoor and outdoor pools can be purchased at the main gym reception desk.
• Both pools are available for use by gym members at no additional cost.
• Several users make use of both pools, based on a booking schedule.
• The indoor and outdoor pool booking scheduled can be viewed live at https://swim.rollout.co.za/Web/view-schedule.php
• Children under the age of 13 must be accompanied by an adult supervisor.
• Swimming caps are strictly compulsory for the use of the indoor and outdoor pools.
• Please note that the indoor and the outdoor Pool lanes are listed on the same page.
• Only the pool lanes labeled “Gym” are available for our gym members to use, according to the time schedule
• From time to time the pool may not be available for events and maintenance.

• • You can book a spinning slot via the online booking platform.
  • Bookings can be made up to one week (7 days) in advance, on a first-come, first-served basis.
  • You can only book a spinning slot for yourself.
  • You need to be seated at least 5 minutes before the class starts. If not, you will forfeit your booking and the spinning bike will be available for someone else.
  • You can view the spinning class timetable live on our website. https://matiesgym.sun.ac.za/stb/group-exercise-timetable/

No, we have day and week sessions available, which allows you access to all our facilities. But apart from our swimming sessions, we do not have separate packages for group classes only.

Yes, however equipment availability might be limited during booked sessions. During these slots, HP Teams gets preference of equipment or areas.https://matiesgym.sun.ac.za/stb/hp-timetable-2/

Yes, our facilities are closed during annual graduation ceremonies (please refer to our website for communication regarding closing and operating times)

Good Friday and around Christmas (more detail will be communicated on our website and social media platforms)

We do not take responsibility for personal belongings, however, should we find items left behind at closing, we will keep them for a short while. Should these items not be collected, it will be donated – please ask at reception for more info.

Subject to availability, lockers are provided in the change rooms to store your gear while you train. Please bring one high quality padlock for your locker in the change room. We do not undertake that the use of a locker will guarantee that theft of or damage to your property will not occur. Please check that your personal insurance policy covers you for loss of personal effects. We do not accept responsibility for any loss or theft of money or loss or damage to personal property of members whether locked in a locker or otherwise.  Any belongings so removed or left unattended will be available at lost property at the Gymnasium for 14 days. If you do not collect them within this time, we will donate these to charity.

Our fitness instructors are available to guide and assist our members to reach their goals. A personal trainer comes at an additional cost, fees may vary. We therefore advise that you make contact with one of our personal trainers. Their details are available on the notice board on the second floor of our facility as well as on our website.  https://stellenbosch.matiesgym.co.za/personal-trainers/

Only authorised Maties Gymnasium Personal Trainers are permitted to provide personal training in the Gymnasium. Personal training by other members is not allowed whether it’s for payment or not. If we find someone providing unauthorised personal training, our Manager will investigate and you and the trainer may be expelled or suspended. Our Personal Trainers work for themselves and all payment for services is between you as the client and the Personal Trainer.